Frequently asked questions.

We’ve got you covered: here are our most common questions

What’s the difference between a traditional screen and a retractable one?

Unlike traditional fixed screens, retractable screens remain out of sight until you need them. They retract into a discreet housing when not in use—preserving your view as well as your home’s décor

How long do the screens last?

Our screens are made from extruded aluminum components and fiberglass or polyester mesh, which makes them very durable. In fact, we’re so proud of their quality that we offer an industry-leading limited lifetime warranty to give you complete peace of mind. If they’re well looked after and serviced regularly, our screens will last many years.

How big do the motorized screens go?

Depending on the mesh and fabric type, we can go up to 40′ wide with our motorized retractable screens. However, motorized screens are very customizable, so please reach out to your local Phantom rep-they’ll be happy to help you out.

What options do I have for controlling my struxure system?

Currently there are two options available to choose from:
• Manual Operation
• Motorized – Somfy RTS® Technology (Using a Smart Device)